Formal Complaint to Airline About Lost Luggage
Task Requirements
📋Scenario
You recently travelled on an international flight and your luggage was lost by the airline. Write a letter to the airline's customer service manager.
✓Points to Address
- 1Describe your flight details and when you discovered your luggage was missing
- 2Explain what important items were in the luggage and how this has affected you
- 3Request immediate action and appropriate compensation
I am writing to formally complain regarding the loss of my checked luggage following my international flight, GA789, from London Heathrow (LHR) to Sydney Kingsford Smith (SYD) on 15th May 2024. Upon arrival at the baggage carousel in Sydney, I was profoundly disappointed to discover my suitcase, with tag GA789-LHR-SYD-12345, was irretrievably missing.
My lost luggage contains critical items: essential business documents for a conference, prescription medication crucial for my health, and formal attire. Its absence has caused substantial personal distress and a significant professional setback, forcing me to cancel crucial meetings. My health is jeopardized due to the lack of prescribed medication.
This situation is unacceptable. I demand an immediate investigation into my belongings' whereabouts and an expedited resolution, including either their prompt return or comprehensive compensation for contents and inconvenience. I await your urgent response and confirmation of steps being taken.